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Ponti History

Established in 1988, Ponti Wine Cellars opened its first wine store in the legendary Shui Hing Department Store on Nathan Road.

 

We operate three premium wine stores located at the Stanley Street in Central, at Miramar Shopping Centre in Tsim Sha Tsui and at Yuen Yuen Street in Happy Valley.

 

In Singapore, our showroom is located at the central business district of the city. Our goal is to provide customers with a comprehensive range of top quality wines from all over the world.

 

Our stores carry over 1500 wines at a very competitive prices from all the key wine producing countries in the world. Majority of these are rare and exclusive wines that have been directly shipped from the wineries.

 

We offer an array of top quality wine accessories, including decanters, glassware, cork openers, wine refrigerators, magazines, and books. We also offer an attractive and tempting range of food and wine hampers.

 

Furthermore, we conduct wine tastings and special wine events, bringing leading wine personalities to provide first-hand insights into the world of wine.

 

Ponti Wine Cellars is part of the Ponti International group of companies with businesses in wholesale distribution and retailing of food and wine.

Ponti Partners

Earning Asia Miles 

 

 

Earn 1 mile per HKD2 spent with a minimum purchase of HKD500 on regular-priced wine items.

For the Ponti VIP discount, only purchase of up to 8% off are eligible to earn Asia Miles.

Asia Miles earning is available at Ponti's stores in Hong Kong only

( Other Asia Miles TM Terms & Conditions apply)

 

 

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Trading Terms

DELIVERY
Please contact our store nearest to you and we are delighted to arrange delivery services as soon as possible. By placing an order, the Customer confirms that he/she is 18 years old or above. It is illegal to consume alcohol for persons under the age of 18.

 

CASE PURCHASE DISCOUNT
Customers are eligible for 10% Case Purchase Discount on regular priced items in quantity of 12 bottles, 0.75 litre each. Mixed case is allowed, i.e., different items in one case. For VIP members, please refer to the terms stipulated in the VIP application form.

 

AVAILABILITY
All orders are subject to confirmation of final availability. In the event that the Company is unable to fulfill any of the products or services in customer order, the Company will notify customer(s) by phone or email before their requested delivery date.

 

DELIVERY
Under normal circumstances, goods ordered will be delivered within 2 to 5 working days. Customers should ensure a person aged 18 above to be present during the agreed delivery time slot to collect the alcoholic items. If no one accepts the delivery at the nominated delivery address on the delivery date and time slot, re-delivery service charges may be applied.

 

1) Service Charges

For a single purchase of HK$1,800 net, customer is entitled to one Free Delivery Service for one location within Hong Kong Island, Kowloon & New Territories. Otherwise, delivery charges apply as follows:
(a) HK$150 per location for Hong Kong Island and Kowloon;
(b) Additional delivery charges will be applicable for New Territories and Lantau Island;
(c) No delivery services will be provided for Outlying Islands.

 

For orders received from Mon to Fri between 10:30am to 3:30pm (cut-off time), it will be processed in the next delivery schedule as below. Longer processing time may be required if orders are received on Sat , Sun & Public Holidays.

 

In case of urgent order received for next working day after our cut-off time or could not meet our delivery schedule, it may be arranged with additional delivery charges. Please contact our staff for further details.

 

Service Area

Delivery Schedule

Hong Kong Island

Monday to Saturday (excluding Sunday & Public Holidays)

Kowloon (covers Tseung Kwan O, Sai Kung, Ma On Shan, Fo Tan, Shatin, Tsuen Wan, Tsing Yi)

Monday to Saturday (excluding Sunday & Public Holidays)

New Territories (covers Sunnay Bay, Airport, Tung Chung, Tai Po, Fanling, Sheung Shui, Yuen Long, Tin Shui Wai, Tuen Mun, Gold Coast, Sham Tseng, Ma Wan)

Thursday and Saturday

Discovey Bay 

Thursday 

 

Remarks
(a) Tsuen Wan District bounds to Belvedere Garden and Cheung Shan Estate;
(b) Shatin District bounds to Hong Kong Science Park;
(c) Service to Ma Wan is limited between 10:00am to 4:00pm due to restricted access by HKSAR.

 

2)Delivery Service Timeslot

Our delivery service hour is from 10:00am to 7:00pm, Monday through Saturday excluding Sunday and Public Holidays.

 

Delivery service is only available to buildings with lift service.

 

Under bad weather conditions, normal delivery services could be delayed and suspended if typhoon signal No. 8 or black rainstorm warning is hoisted. Customer will be contacted for re-scheduling the delivery.

 

For unsuccessful delivery due to incorrect address being provided or time change without 2 working days’ advance notice to us, customer will to be responsible for re-delivery charges.

 

We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

 

NON-PICKUP / NON-DELIVERY
If items ordered could not be successfully delivered to our customers within one month of purchase, which could be due to inaccurate address or contact details or customer refuses to take delivery, we reserve the right to charge wine storage fees.

 

The Company has the right to dispose the wine without further notice to the Customer, if the wine could not be delivered or the storage fees have not been paid within 3 months from the date of purchase. The Company shall have no liability to the Customer in respect of the disposal in such circumstances.

 

PRICES & VINTAGES

All prices and vintages on this wine list are subject to availability. Prices are subject to change without prior notice particularly in case of major currency fluctuations. We will periodically update the price list with our latest information.

 

GOODS ACCEPTANCE / RETURN

You must carefully inspect all goods upon collection/delivery and provide signature on the delivery note/ invoice (sales slip) immediately. The signed delivery note/ invoice (sales slip) by recipient will be deemed to be your acceptance of goods with full satisfaction and no return will be accepted thereafter. If you consider an item to be faulty, you must contact our shop-in-charge immediately and return requests will only be considered for wine items less than HK$800 (per bottle) and vintages less than 10 years old. In any case, you must contact us within 2 working days after delivery with original invoice.

 

PAYMENT TERMS

Goods are offered on cash terms. Post-dated cheques are not acceptable and all cheques should be made payable to “Ponti Food & Wine Cellar Ltd” and subject to clearance before delivery. The following credit cards are accepted: Visa, Master, AMEX, Diners, JCB.

 

We reserve the right to limit or decline any sales amount to our customer and change the payment method for any order when it is required.

 

All risks of the products shall pass to the Customer upon delivery but the products remain to be the property of the Company until full payment has been well received.

We reserve the right to amend the above trading terms and conditions without prior notice. Thank you for your kind understanding.

 

Contact Us

If you have any comments or suggestions please feel free to email us at 
pwc.suggestions@pontiwinecellars.com

Tel: (852) 2739 7678
Fax: (852) 2312 1391
Email:

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Privacy Policy

Privacy Policy

 

This policy explains how Ponti Food & Wine Cellar Ltd, its subsidiaries and its affiliates (‘we”, “us’ or “our”) uses the personal information provided from you, our member, to us for personal identification (“Personal Information”) purposes.  We respect your Personal Information and are committed to comply with the requirements of the Personal Data (Privacy) Ordinance under the laws of Hong Kong.

 

Information that We Collect

 

We collect Personal Information that is volunteered during member registration or in relation to processing orders placed by you.  The Personal information that we collect including, but not limited to, your name, gender, age, date of birth, physical and delivery address, telephone number, email address, fax number, occupation and details of payment mechanism such as credit card details.

 

Use of Collected Information

 

All Personal Information collected is used for the purposes of sales of products or provision of related services and marketing services by us which includes:

(a)  Offers and promotions offered;

(b)  Other offers and promotions from the third party merchants that we co-operate with to provide benefits to our members in relation to our products or services;

(c)  Conducting research or analysis to better understand your shopping, spending and /or other preferences;

(d)  Designing new and/or enhancing existing services or products;

(e)  Administering any news or update in our VIP membership program; or

(f)   Delivery services

 

Security

 

Your Personal Information which we hold will be stored securely within our systems. All reasonable efforts are made to ensure any Personal Information is accurate and protected against unauthorised access.

 

Links to other Websites

 

Our website may contain links to other websites for convenience purposes. Please note we do not have any control on the contents of other websites.  We do not take responsibility for the privacy policies and practices of other third party websites. 

 

Unsubscribe from our Email List

 

If you have provided us with your Personal Information, you may receive promotional materials from us from time to time.  If you do not want to receive future promotional emails from us, please inform us by email to vip@ponti-fwc.com.  For enquiries, please contact our Customer Service Hotline at 2328-4098.  Customers could also access their Personal Information or make correction request concerning one’s own Personal Information via the above channel but subject to prior confirmation of identity.

 

Changes to this Policy

 

We may from time to time amend this policy at our discretion without prior notice.  The revised policy will be posted on the website with immediate effect. If you do not agree with the terms of this policy, please give us your written unsubscribe instructions.

It is illegal for anyone under 18 years of age to buy or consume alcohol.
Alcohol abuse is dangerous to your health.